EMPLOYMENT OPPORTUNITIES

Review of applications will commence immediately and continue until the position is filled.
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LUMCON, a program of the Board of Regents, as a consortium is a statewide academic endeavor to focus and strengthen the effectiveness of foundational marine science needed to address the environmental and socioeconomic challenges facing Louisiana and the nation.

LUMCON has provided unparalleled opportunities in marine science and education to the research community and public alike. Anchored by a first-rate marine laboratory, the DeFelice Marine Center, LUMCON is embedded in Louisiana’s dynamic wetland environment and conveniently located on a gateway to the open waters of the Gulf of Mexico. From this facility, LUMCON operates a world-class fleet of research vessels unmatched in the Gulf of Mexico. In 2023, LUMCON is expanding its programs through the opening of a maritime research and outreach facility in Houma.

Position Overview

The LUMCON Receptionist/Customer Service Point of Contact will attend to visitors and accommodate all aspects of reserving/preparing/fulfilling the LUMCON experience. The POC will supply information regarding LUMCON to the general public, visiting researchers, students, and customers. The POC will verify and work with all attending departments to accommodate all visiting groups/scientists/guests. The POC will ensure all aspects of visitor accommodations are attended to including lodging and meals.

Minimum Qualifications

• 2-3 years of customer service or related experience.
• Must have exceptional oral and written communication skills.
• Ability to work with multiple software systems.
• Knowledge of administrative and clerical procedures.
• An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.

Ideal Candidate/Preferred Qualifications

• State service experience.
• Reservation experience.
• Food service experience.

Essential Duties

Essential and other important responsibilities and duties may include, but are not limited the following:

• Greet persons entering LUMCON, provide tours and information to guests as requested.
• Answer, respond, and direct phone calls, emails, faxes, and mail delivery.
• Direct persons to the correct destination.
• Deal with inquiries from the public and customers.
• Monitor visitor access and maintain security awareness.
• Accept and process payments for reservations.
• Foundation Inventory Officer-processing t-shirts, coffee cups, etc. as needed for Foundation processing of invoices.
• Distribute and collect keys for dorms and apartments.
• Recordkeeping and providing input and support for quarterly and annual reports.
• Maintain the LUMCON reservation database for housing and meals.
• In coordination with the Associate Director of Education and Outreach & Aquarist, handle all aspects of LUMCON dorms and apartment reservations, through the LUMCON reservation system and make changes as necessary.
• Create reservations, invoices, and supply all information, policies, requirements, and details to visiting guests.
• Coordinate with the catering company in managing meal schedules and ordering necessary food products according to dietary restrictions and menus.
• Provide support for invoicing of cafeteria, dorms, and apartments to the Finance Department.
• Complete inspections of the housing wing on a regular basis.
• Acts as the shipping and receiving coordinator by coordinating the shipping of packages to UPS, Fed Ex etc., checking in all packages, delivering to respective departments and processing delivery documentation.
• Willing to assist other departments as necessary.

How to Apply

Clicking the button below will redirect you to the current job opportunities for the state of Louisiana. Complete the electronic application on this site. You application can be used for this vacancy, as well as, future job opportunities.

No Civil Service test score is required in order to be considered for this vacancy.
Review of applications will commence immediately and continue until the position is filled.

Contact Information

Eddie Filce
Employee Relations Specialist
LUMCON
efilce@lumcon.edu

Vacancy Information

• This is an unclassified position.
• This position is located in Cocodrie, LA.
• Applications will be rejected if the applicant fails to meet the minimum qualifications, submits an incomplete application, or fails to apply by the closing date of the announcement.
• Resumes will not be accepted in lieu of an application listing complete work experience and education.
• Please make every effort to attach a copy of your transcript or any other materials as outlined in the posting to your application if possible.
• In compliance with federal law, all individuals hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form (I-9) upon hire.

Board of Regents is a State As a Model Employer (SAME) agency that supports the recruitment, hiring and retention of individuals with disabilities. For more information on employment resources for individuals with disabilities, see the Louisiana Employment Resources Guide.

Board of Regents is an Equal Opportunity Employer

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